Frequently Asked Questions
 

General Product Enquiry

1. Can I place a book order directly from the Oxford University Press (OUP)?

We do not accept orders from individual customers. You can order our products directly through our retailers.
 

2. Where can I find a product price list?

To search for a book, you can go to our webpage and use the search bar in the upper-right corner; or you can view our current stocklist.
 

3. How can I submit my manuscript for publication?

We welcome each and every contributor. Please send your submission to webmaster.hk@oup.com and include the word ‘SUBMISSION’ in the subject line. Your submission will be acknowledged as soon as possible.
 

4. How many type of dictionaries published by Oxford University Press?
How can I choose the right one?

OUP publishes an extensive range of dictionaries in print and online, from English-Chinese bilingual dictionaries, English monolingual dictionaries to dictionaries for study, to meet the diverse needs of learners.
 

English-Chinese Bilingual Dictionaries English Monolingual Dictionaries
Reference
 
Grammar & Usage
Oxford A-Z
Effective Writing
Children References
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Textbook – After Sales Service

1. The Oxford Reading Pen purchased from my child’s kindergarten has a defect. Where do I get my Pen fixed?
OUP provides a 1-year warranty service on its pens from the date of purchase.
If you are having any issue with your Oxford Reading Pen, please return the Pen to your child’s school for onward transmission to OUP for inspection and repair during the warranty period. In General,  repair period takes about three to four weeks.

Unfortunately, there will be no repair service after the warranty period. Should you wish to place a new order, please contact your child’s school directly.
 
2. Where can I buy the teacher’s edition of OUP’s textbooks and workbooks?
The teacher’s edition of OUP’s textbooks and workbooks are non-saleable items, which  are provided to school teachers as teaching guides only.
 
3. What should I do if the download of Oxford iSolution fails?
Please send us an email to webmaster.hk@oup.com, describing your problem and attaching a screenshot of any error message you saw. We will respond to you as soon as possible during our office hours.
 
4. Where can I find or download the Oxford Learning App (OLA)?
OLA has been integrated as one of the modules in Oxford iSolution, OLA can be found by logging in to Oxford iSolution.  
 
5. I have forgotten my username and password of Oxford Learning App (OLA)/Achiever. What should I do?
Students who have forgotten their username and password may contact their teachers directly.
For teachers, please contact our Account Executive for your school or send us an email to webmaster.hk@oup.com.
 
6. I have forgotten my username and password of Teaching Resource Centre (TRC). What should I do?
Click here and enter your registered email address. We will send you a link to reset your password.
 
7. If I buy a misbound or misprinted book, viz. incorrect page order or missing pages, what should I do?
You may send us an email to webmaster.hk@oup.com, stating the title and ISBN, and the defect; or contact us at 2516 3126 for assistance.

Oxford Path - Product Information

​1. I am interested in learning more about Oxford Path / I would like to buy the products, how do I contact you?
You can call us or visit our Oxford Path Centre to know more about Oxford Path or purchase our products. Please find below the address and opening hours of our Centre.

Oxford Path Centre
Tel: 2516 4567 / 2214 0998
Address: Room 1406-1407, 14/F., Wing On Kowloon Centre, 345 Nathan Road, Kowloon
Opening Hours: Monday to Friday
Saturday
Sunday
Public Holiday
11:00 – 19:00
11:00 – 18:00
12:00 – 18:00
Closed

 
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2. How much does Oxford Path cost?
Oxford Path offers a variety of supports and services to cater for diverse learning needs of children of different age groups.
Free trial service is now on for families with toddles and children up to 12. Click here or contact us now at 2516 4567 / 2214 0998 to register!
 

Oxford Path - News and Events

1. How can I find out about the events organized by Oxford Path?
Oxford Path organizes various events and programmes regularly. You can browse the ‘News and Events’ page of the Oxford Path webpage or connect with us on our Facebook page.
 
2. I would like to participate in activities organized by Oxford Path. What if I cannot enrol online?
Please call us at 2516 4567 / 2214 0998 during office hours for assistance.
 
3. How do I know if my enrolment is complete and how will I be informed of the enrolment result?
If your enrolment is accepted, you will receive our confirmation email. Please make sure you provide a valid email address as the enrolment confirmation will only be sent via email. Applicants who do not receive any notification may consider their enrolment unsuccessful.
Updates of Oxford Path activities will be posted on the Facebook page and Oxford Path webpage. Stay tuned with us.


 

Oxford Courses - About Oxford Courses

​1. At what age should my child start the Oxford courses?
Since 2007, OUP has launched a variety of well-designed language courses, including RWI by Oxford, C&W by Oxford and Keys Chinese Course, to meet the learning needs of students of different ages. Parents can select the course according to the age of their children.
Course Age Centre
RWI by Oxford 3 years or above Click here
Comprehension & Writing by Oxford 6 years or above
Keys Chinese Course Kindergarten or above
 
2. How do Oxford courses accommodate the discrepancy of learning ability among students?
All students must be individually assessed before enrolling in an Oxford course to determine their level of language proficiency. Those with similar language abilities will be assigned to the same class to ensure better teaching and learning efficiency and results.
 
3. When will students be able to move on to the next level?
The teacher will evaluate the ability of each student upon their completion of a course to ensure that they have a solid grasp of the course materials and are ready for the next level. A certificate issued by OUP will be awarded to students who have successfully completed the course and fulfilled the relevant requirements.
 
4. How does OUP ensure the teaching quality of Oxford courses?
We strive to upkeep the teaching quality of the accredited centres through stringent supervision and professional training. All teachers at the accredited centres are required to complete the training provided by OUP and meet the rigorous standard. We also conduct regular class observations to provide the teachers with constructive feedback and enhance the effectiveness of teaching and learning. In additions, we proactively listen to parents and collect their opinions to maintain the course quality.

Oxford Courses - About RWI by Oxford

1. What is the difference between RWI by Oxford and other RWI courses &
     
Why RWI by Oxford is more preferable than the RWI courses provided by other centres?
As the sole publisher of Read Write Inc. teaching materials, OUP introduced the RWI course to Hong Kong over a decade ago, which has then become highly recognised by local students and parents. In strict compliance with the teaching model of RWI course, we maintain a consistently high standard of tutors and teaching through exclusive teacher training and regular class observations, which also ensure that the stringent teaching and learning requirements are met. OUP also award students who have successfully completed the course with an exclusive certificate.
 
2. Was RWI by Oxford developed by Ruth Miskin?
RWI by Oxford was developed by Ruth Miskin, a British early-age educational expert. As the sole publisher of all RWI teaching materials, we have been working ceaselessly with Miskin to perfect the course for over a decade.
 
3. Do the OUP accredited centres and other non-accredited centres charge the same tuition fees?
OUP accredited centres specially design their own class schedules and course promotions to meet the needs of students. For details, please contact individual centres.
 
4. Are the RWI courses provided by non-accredited centres or former accredited centres same as RWI by Oxford?
Introduced by OUP to Hong Kong over a decade ago, RWI by Oxford has been highly recognised by local students and parents. We do not guarantee quality of the RWI courses provided by any non-accredited centres, while students of these non-accredited centres are NOT entitled to participate in any activities or competitions organised by OUP.
 
5. For students who will switch to other non-accredited centres, can they still get the RWI certificate issued by OUP?
Only the learning hours at OUP accredited centres will be counted. For example, if Centre A ceases to be an accredited centre starting from 1 January 2019, only the learning hours as of 31 December 2018 will be counted when determining the eligibility for a certificate. However, a certificate of attendance will be given to students whose learning hours fail to meet the minimum requirement. The centres will submit the certification application to OUP on the students’ behalf. For details, please contact individual centres.
 
6. For students who will switch to other accredited centres, can they continue with their courses? For example, can they continue to use Green Storybook 5 after transferring to the new centre?
Due to the differences in teaching styles and students’ proficiencies, newly joined students will be assessed before being assigned to a suitable class for better learning results.

Oxford Courses - About OUP Accredited Centres

1. Where can I find an OUP accredited centre?
Committed to promoting quality education and nurturing the next generation, we have been collaborating with learning centres that share our vision and offer excellent environment, professional services and quality teaching. Click here to learn more about the OUP accredited centres.
 
2. Do all OUP accredited centres offer the same promotions?
OUP accredited centres specially design their own class schedules and course promotions to meet the needs of students. For details, please contact individual centres.
 
3. Can students join other OUP accredited centres to continue with their Oxford courses?
Yes. As the courses are ability-driven, students who request for transfers are required to sit an assessment before being assigned to a suitable class. The transfer will be arranged subject to availability. Please contact the respective centres for details about the transfer procedures and vacancy.
 
4. For students who want to continue with the course at another accredited centre and apply for a certificate, can the learning hours be aggregated?
Yes, the learning hours will be aggregated based on the records provided by the original and new centres. To facilitate the arrangements, parents are recommended to inform the new centre about the learning record of students.
 
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