FAQ | Oxford iSolution | Oxford Digital Publishing | Oxford University Press (China)

Account management

# Where can I create the Oxford iSolution account?

[School users] Teacher & student accounts will be provided by school.
[Personal users] Visit this page and create a Godigital account.

# How can I change my iSolution account password?

Follow these to change your password.

# How can I reset and change the password if I forgot?

Learn how to reset password.
For student account which has no email registered. Please contact your teacher to reset your account password.

# Why is there a warning message said I have logged in iSolution already?

This account has been logged in on another device or without logging off normally.
Click 'Yes' to continue the login process on this device and the account will be logged out from other.

Download & install

# What are the system requirements for Oxford iSolution?

Please check the system requirements page for more details.

# How do I download and install Oxford iSolution?

[PC] Follow the steps in here.
[iOS/macOS/Android] Please visit to Apple AppStore or Google PlayStore.
Search "Oxford iSolution".

# How do I tell if my computer can run a 64-bit version of iSolution?

Please check the computer properties to find out the veriosn of Windows.
For the detailed steps, you may visit the Microsoft offical support link.

# How do I use Oxford iSolution if Windows is 32-bit?

Suggest to access Oxford iSolution on web browser.
Please check the browser requirement and choose the supported web browser.

# Do I need computer admin right for installing Oxford iSolution?

You don’t need admin right to install iSolution on your Windows PC.
Oxford iSolution is installed under the “OUP” folder inside your “Documents”.

# Can I install Oxford iSolution on more than one machine/device?

You can install Oxford iSolution on all your devices which iSolution supported.
But You may sign in to one device only at the same time.

iSolution update

# When should I update the Oxford iSolution?

If you see a red dot at the top right corner of the hamburger button in the iSolution dashboard, there are system updates available.

# How to update Oxford iSolutoin in different platforms?

[PC] Follow the steps in here.
[iOS/macOS/Android] Please visit to Apple AppStore or Google PlayStore.
Search "Oxford iSolution" and update the App (if any).
Then, you should login the Oxford iSolution and follow the steps if any in-app update is here.

eBooks

# How do I add eBook in Oxford iSolution?

[School users] The eBook contents are assigned by system in school accounts.
[Personal users] Please register the eBook by using the activation code.
Please follw the steps.
Click the Hamburger button in the top of dashboard, show all buttons on menu bar.

Click the Activation code button to open activation window.

Enter the activation code, register the eBook into your iSolution account.

You may find and download the eBook in dashboard after activation was successful.

# eBook is not showing after submit the activation code

Please login Oxford iSolution and access the eBooks on computer or tablet (iPad / Android tablet).
Oxford iSolution (Mobile phone) is not supporting the eBooks function.

eActivities

# Teacher cannot find the “Start” button in eActivity. What can I do?

If teacher cannot find the “Start” buton inside the eActivity page,

Please go back to previous page and check if the “Class” is selected.

After the class is selected, enter the eActivity again.

“Start” buton will be shown in the page now.

# Student cannot find the “Submit” button in eActivity. What can I do?

If student cannot find the “Submit” buton inside the eActivity page,

Please wait until your teacher starts the eActivity, then enter the page again.

# Why Teacher cannot see the drawing answer after submitting the answer by student?

Only the answer which is drawing by the drawing pen tool in eActivity could be submitting to teacher.

The content which is drawing by the ebook drawing pen (on the bottom tool bar) could not be submitting to teacher in eActivity.

Oxford Achiever

# How to use Oxford Achiever in Oxford iSolution?

For more information about Oxford Achiever, please click here.

Troubleshooting

# Click to launch Oxford iSolution but no response. What can I do?

Please visit the offical page to download Oxford iSolution installer. Reinstall and try again.

# Error occurred during initialization of iSolution. What can I do?

If you're having problems running Oxford iSolution because it has been corrupted, you should download the latest installer and reinstall it to fix the problem.

# Error occurred during opening eBook. What can I do?

When opening the eBook in Oxford iSolution,
You receive the following message TypeError: ApplicationSetting...

Follow the steps in here, check if there is any update in Oxford iSolution.

You receive the following message Illegal group reference.

Please check the Oxford iSolution folder or it's parent folder if contain chararcter like as $.
If yes, edit the folder name or relocate the Oxford iSolution folder in order to prevent containing these characters in the folder path.

You receive the following message Access is denied.

Please check the Oxford iSolution folder and it's sub folder are not hidden and you have the full permission in these folders.

If the eBook is still unable to be accessing, please delete the eBook and re-download it.
Right click on the target eBook cover*, press the cross icon to remove it.
*In Tablets, press and hold the target eBook for a few seconds.

# The cover of eBooks are not showing in dashboard. What can I do?

Please check the Oxford iSolution folder or it's parent folder if contain chararcter like as ( ).
If yes, edit the folder name or relocate the Oxford iSolution folder in order to prevent containing these characters in the folder path.

# Incorrect activation code is shown while registering eBook. What can I do?

Please ensure that the code is entered correctly.
Also, Read the info on the card of activation code.
Check if the code is supporting Oxford iSolution in correct platform or another app.

# Still need help?

Please contact us.